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Shipping and Returns

Shipping to New Zealand:

  • Spend 0-$99 and get $5 NZD delivery anywhere in New Zealand
  • Spend $100+ and get FREE delivery anywhere in New Zealand
  • All deliveries will take 5-10 working days.

Shipping to Australia:

  • $20 NZD flat rate shipping to anywhere in Australia
  • All deliveries will take 7-14 working days.

International shipping:

$35 NZD flat rate to the United States, the United Kingdom, France, Ireland, Germany, Scotland, Italy, Russia, Wales, Japan, Hong Kong and China.
All deliveries will take 7-20 working days.

How to return an order:

Your order will include a returns form. Please fill this form out and include it with your returned item/s. Please affix postage to your return order and address to:

23-31, Mercury Lane,
Auckland

Note: Please call to reserve a style if you wish to exchange your order for something different.

Terms of return:

We accept returns for the purpose of exchange, garment fault or change of mind. You will be refunded the value of the item at the time of your transaction. An order can be returned within 14 days of receipt. Items must be unworn and in original condition with swing tags attached in order to be returned. Damaged, worn, or altered garments will not be exchanged, credited or refunded. If a fault should appear after a garment has been worn please launder before return. Postage costs of returning an item/s will be at your own expense unless an item is faulty; in this case please call us to arrange free postage. If an item/s is being exchanged for a different product shipping fees for that order will be waived. Any refunds will be made back to the means of purchase, i.e. credit card or gift card. Returned articles are insured by Newmarket against damage and loss.

Returning goods bought as special offers:

If you return a single item bought as part of a multi-buy promotion (i.e. Buy 2 for $40) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy promotion you will be refunded the full multi-buy value.

For combination purchases ("Buy 1 Get 1 Free”, or "Get the lowest priced item free”), you must return any free items of vouchers back for us before we can process your refund.
Please see our returns policy for more information regarding returning an order.
 
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